Frequently Asked Questions
Everything you need to know about your luxury timepiece purchase.
Are all watches sold by Jura Watches authentic?
Yes, we are authorized stockists for all the brands we carry. Every timepiece is 100% genuine and comes with the official manufacturer’s warranty and original packaging.
What are your delivery options and costs?
We offer free standard delivery on all orders over £50. For urgent purchases, we provide Next Day Delivery and Saturday delivery options at an additional cost, depending on your location.
Can I return a watch if I change my mind?
We offer a 30-day return policy for most items. The watch must be returned in its original, unworn condition with all protective stickers, tags, and packaging intact.
Do you offer interest-free financing?
Yes, we provide various flexible payment options, including 0% APR interest-free finance over 6 to 60 months, subject to status and a minimum spend.
Is my watch covered by a warranty?
Every watch purchased from Jura Watches comes with a full manufacturer's warranty, typically ranging from 2 to 5 years, covering any manufacturing defects.
Do you provide a watch-sizing service?
Absolutely. If you provide your wrist measurement in the 'order notes' during checkout, our technicians will adjust the bracelet for you free of charge before shipping.