Returns & Exchanges

At Jura Watches, we offer a hassle-free 30-day return policy to ensure you are completely satisfied with your luxury timepiece or jewelry purchase. Items must be returned in their original, unworn condition with all official packaging and documentation included.

Return Process

• 1.
  Initiate Your Return

  Contact our dedicated customer service team or use our online portal to request a Return Merchandise Authorization (RMA) number within 30 days of receipt.

• 2.
  Secure Packaging

  Carefully place the watch in its original presentation box and pack it into a secure shipping carton with all protective padding and warranty cards.

• 3.
  Ship Your Item

  Affix the provided return label to your package and drop it off at an authorized courier location; we recommend using a tracked and insured service for high-value items.

• 4.
  Inspection and Refund

  Once our horological experts verify the condition of the return, we will process your full refund or exchange within 7-10 business days to your original payment method.